Innaide Terms of Service

Please read these Terms of Service carefully before using our websites or placing an order. By creating an account, browsing our websites or placing an order, you agree to these Terms.

1. Who we are and what these Terms cover

Innaide is the consumer brand of Synthria Technologies Private Limited, a company incorporated in India.

Registered office: E-16/1686, SF A.S. Road, Bapa Nagar, Karol Bagh, New Delhi, Central Delhi, Delhi, India – 110005
CIN: U62099DL2024PTC427267
GSTIN: 07ABMCS8325A1ZC
Customer support: info@innaide.com
Support phone: +91 98102 58910
Support hours: Monday to Friday, 12:00 to 18:00 IST
Websites: innaide.in and innaide.com

In these Terms, "Innaide", "we", "us" and "our" mean Synthria Technologies Private Limited, and "you" and "your" mean the person using our websites or placing an order.

These Terms apply to your use of innaide.in and innaide.com (the "Website") and to all orders and pre-orders placed through the Website. They should be read together with our Shipping Policy, Pre-Order Terms, Refund, Return & Replacement Policy and Disclaimer, each of which is incorporated into these Terms by reference.

2. Definitions

• Business day means a day other than a Sunday or a gazetted holiday applicable in Delhi, India.
• Order means an order for a Product placed by you through the Website.
• Pre-order means a reservation of a Product made by paying a token amount in advance of the Product being available for dispatch, as described in our Pre-Order Terms.
• Product means any product offered for sale by Innaide through the Website, including the Innaide Lift Smart Shorts (the "Smart Shorts").

3. Where we sell

We sell and ship across India, and within India only. The Website is directed at customers in India, and we do not accept orders for delivery outside India.

4. Eligibility

To purchase from us, you must be at least eighteen (18) years old and competent to contract under the Indian Contract Act, 1872. By placing an order, you confirm that this is the case.

The Products are intended for use by adult women. You must not purchase a Product on behalf of a person who is not eligible to use it, or for use by a person for whom use of the Product is contraindicated. Please read our Disclaimer, which sets out important safety information and contraindications, before purchasing or using a Product.

5. Your account

You must create an account to purchase from us. We do not offer guest checkout.

You agree to provide accurate, current and complete information when you register, and to keep that information updated, including your delivery address, email address and phone number. Your phone number is important, because we contact pre-order customers by phone when a Product is ready.

You are responsible for maintaining the confidentiality of your account credentials and for activity that takes place through your account. Please notify us at info@innaide.com if you believe your account has been accessed without your authorisation.

We may suspend or close an account where we reasonably believe it has been used in breach of these Terms, for fraudulent or unlawful purposes, or where required by law. We will not do so to avoid a legitimate obligation we owe you.

6. Products and product information

The Innaide Lift Smart Shorts use Electrical Muscle Stimulation (EMS) to help users train their pelvic floor muscles.

Innaide Products are offered as wellness products. We do not represent that any Product diagnoses, treats, cures, prevents or manages any disease or medical condition, and no such representation should be inferred from any material on the Website.

Innaide provides usage instructions only. We do not provide medical advice, diagnosis, treatment recommendations, individualised medical guidance or medical clearance for use. Please read our Disclaimer in full before using a Product.

We take reasonable care to describe our Products accurately. Photographs, illustrations and colours are indicative, and minor variations in appearance, packaging or finish may occur.

7. Prices, taxes and payment

Prices are displayed on the Website in Indian Rupees (₹). Applicable taxes and any shipping charges are shown to you at checkout before you make payment.

We accept payment by UPI, credit card, net banking and wallets. Payments are processed through our payment partner, Cashfree Payments, and are subject to its terms and processes. We do not offer Cash on Delivery.

If a Product is listed at an incorrect price or with incorrect information because of an obvious and unintended error, we may decline or cancel the affected order before acceptance and refund any amount you have paid in full. We will contact you if this happens.

8. How an order is made and accepted

This section is important. Payment alone does not constitute acceptance of your order and does not create a binding contract of sale.

1. You place an order through the Website and make payment.
2. Receipt of payment is an acknowledgement that we have received your money. It is not acceptance of your order.
3. Your order is accepted only when we confirm the order and issue you an order number. A binding contract of sale comes into existence at that point, on these Terms.

Before an order is accepted, we may decline it, including where the Product is unavailable, where there is an error in pricing or product information, where we cannot deliver to the address provided, where we reasonably suspect fraud or misuse, or where acceptance would breach applicable law. If we decline an order after receiving payment, we will refund the amount received in full in accordance with our Refund, Return & Replacement Policy.

Pre-orders follow the process set out in our Pre-Order Terms.

9. Shipping and delivery

Dispatch, delivery timelines, shipping charges, delays, lost shipments, damaged shipments, incorrect addresses and refused or uncollected shipments are governed by our Shipping Policy.

In summary, for regular orders we estimate 3–5 business days for processing and up to 7 business days for delivery after dispatch. These are estimates and are not guaranteed delivery dates unless expressly stated otherwise. Shipping is free on purchases above ₹1,500; for purchases of ₹1,500 or below, shipping charges are calculated and displayed at checkout. Only standard shipping is offered.

10. Pre-orders

Pre-orders are governed by our Pre-Order Terms, which set out the token amount, the balance payment process, expected timelines, cancellation, refunds of the token and the fact that pre-orders are non-transferable. Where these Terms and the Pre-Order Terms differ in relation to a pre-order, the Pre-Order Terms apply to that pre-order.

11. Returns, refunds, replacements and warranty

Change-of-mind returns, damaged or wrong Products, lost shipments, manufacturing defect claims, warranty claims and refund processing are governed by our Refund, Return & Replacement Policy.

In summary, and subject to that policy: change-of-mind returns must be requested within 72 hours of delivery and the Product must not have been worn or used; suspected manufacturing defects must be reported within 30 days of delivery; the electronic module carries a 1-year warranty and the Smart Shorts garment carries a 1-month warranty; and the warranty remedy is repair or replacement at our discretion rather than a refund. These commercial commitments are in addition to, and do not replace, your statutory rights.

12. How to raise a request or complaint

All returns, refund requests, replacement requests, manufacturing defect claims, warranty claims and shipping or delivery complaints must be raised by email at info@innaide.com. This is our official customer support and claims channel.

Please include your order number, the name on the order, your registered email address, a description of the issue, and photographs or videos where applicable.

13. Using the Product safely

You agree to use the Product in accordance with the instructions and safety information we provide with it and on the Website, and to observe the contraindications and precautions set out in our Disclaimer.

You must not use the Product if a contraindication applies to you, and you should consult a qualified healthcare professional before use if you are unsure whether the Product is appropriate for you. Innaide does not provide personalised medical clearance and cannot assess your individual suitability for use.

Products are sold for personal use. For hygiene reasons, the Smart Shorts garment is a personal item and should not be shared.

14. Acceptable use of the Website

You agree not to:

• use the Website for any unlawful, fraudulent or harmful purpose
• interfere with or attempt to gain unauthorised access to the Website, our systems or another user's account
• introduce malicious code, or use automated means to scrape, harvest or extract data from the Website except as permitted by applicable law
• copy, reproduce, republish or exploit Website content except as expressly permitted
• reverse engineer, decompile or attempt to derive the source code, firmware or design of a Product, except to the extent such a restriction is not enforceable under applicable law

15. Intellectual property

The Innaide name, logo, product names, Website content, text, graphics, images, designs, software and firmware are owned by or licensed to Synthria Technologies Private Limited and are protected by applicable intellectual property laws. You are granted a limited, personal, non-exclusive, non-transferable and revocable right to access and use the Website for the purpose of browsing and purchasing Products. No other rights are granted.

Purchase of a Product does not transfer ownership of any intellectual property in the Product, its firmware or its documentation.

16. Third-party services

We use third-party service providers, including Cashfree Payments for payment processing and Shiprocket for shipping and fulfilment. Your use of those services may be subject to their own terms and privacy practices.

The Website may contain links to third-party websites. We do not control third-party websites and are not responsible for their content. Nothing in this section limits our own obligations to you under these Terms, our other policies or applicable law.

17. Communications

By creating an account and placing an order, you agree that we may contact you by email, phone, SMS or WhatsApp in relation to your account, order, pre-order, delivery, service requests and policy updates. For pre-orders, we will contact you by phone when the Product is ready for dispatch, as described in our Pre-Order Terms.

18. Personal data

We collect and store customer account information, customer contact information, and payment information only to the extent necessary for refunds and payment processing.

We do not collect or store device usage data, workout or session data, pelvic-floor performance data, health data, EMS performance data or device telemetry.

We do not currently use cookies, analytics or advertising pixels for analytics or marketing purposes. Our Website may set cookies that are strictly necessary for it to function, such as those that keep you signed in or hold the contents of your cart. If this changes, we will update this section and our Privacy Policy. Payment information is handled by Cashfree Payments, and delivery information is shared with Shiprocket for fulfilment.

Our handling of personal data is described more fully in our Privacy Policy, published on innaide.in and innaide.com, which forms part of these Terms.

19. Disclaimers

The Products are wellness products. Individual experiences and results vary, and we do not promise any particular outcome from use of a Product. Our Disclaimer contains important information about intended use, safety and contraindications, and forms part of these Terms.

The Website and its content are provided on an "as is" and "as available" basis. We do not warrant that the Website will be uninterrupted, error-free or free of harmful components, or that content on the Website is complete or current at all times.

Nothing in this section excludes or limits any warranty, condition or liability that cannot lawfully be excluded or limited, including under the Consumer Protection Act, 2019.

20. Limitation of liability

Subject to Section 22 and to the extent permitted by applicable law:

• we are not liable for indirect, incidental, special or consequential loss, or for loss of profit, revenue, business, goodwill or data; and
• our total aggregate liability arising out of or in connection with an order is limited to the amount you actually paid to us for that order.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for product liability under Chapter VI of the Consumer Protection Act, 2019, or for any other liability that cannot lawfully be excluded or limited under Indian law.

21. Force majeure

We are not liable for any failure or delay in performing our obligations where that failure or delay results from an event outside our reasonable control, including natural disasters, epidemics, fire, flood, strikes, civil unrest, war, failures of public infrastructure or telecommunications, courier or logistics disruptions, or acts of government or regulatory authorities. Where such an event occurs, we will inform you and work with you on a reasonable resolution, including a refund of amounts paid where the obligation cannot be performed within a reasonable time.

22. Your statutory rights

Nothing in these Terms is intended to exclude, restrict or limit any right or remedy available to you under the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, or any other applicable Indian law that cannot lawfully be excluded, restricted or limited. Where any provision of these Terms conflicts with such a right, that right prevails and the remainder of these Terms continues to apply.

23. Changes to these Terms and our policies

We may update these Terms and our Shipping Policy, Pre-Order Terms, Refund, Return & Replacement Policy, Disclaimer and other Website policies from time to time, for example to reflect changes in our Products, operations or applicable law.

Updated versions will be posted on innaide.in and innaide.com and will be shared by email with users who have purchased a Product from us. Updated terms will not be applied to a user whose relevant order or pre-order has already been refunded.

Nothing in this section operates to exclude, restrict or limit any obligation imposed on us, or any right conferred on you, by applicable Indian law. Where the change would materially affect an order or pre-order you have already placed and not yet received, we will inform you and you may cancel and receive a refund of the amounts you have paid in respect of that order or pre-order.

24. Suspension and termination

You may stop using the Website and request closure of your account at any time by writing to info@innaide.com. Closure of an account does not affect an order or pre-order already accepted, or any accrued rights or obligations of either party.

25. General

• Severability. If any provision of these Terms is found to be unenforceable, the remaining provisions continue in force.
• Waiver. A failure or delay by us in enforcing a provision does not amount to a waiver of it.
• Assignment. You may not transfer or assign your rights or obligations under these Terms, including a pre-order, without our written consent. We may assign or transfer our rights and obligations to an affiliate or successor, provided this does not reduce your rights under these Terms or applicable law.
• Entire agreement. These Terms, together with the policies referred to in them and the details of your order, constitute the entire agreement between you and us in relation to your purchase.
• Headings. Headings are for convenience only and do not affect interpretation.

26. Grievance redressal

If you have a complaint, please first write to us at info@innaide.com. If your complaint is not resolved to your satisfaction, you may escalate it to our Grievance Officer.

Grievance Officer: Vishva Raj
Designation: Founder/CEO
Email: info@innaide.com
Phone: +91 98102 58910 (Monday to Friday, 12:00 to 18:00 IST)
Address: E-16/1686, SF A.S. Road, Bapa Nagar, Karol Bagh, New Delhi, Delhi – 110005

We will acknowledge a complaint received by the Grievance Officer within forty-eight (48) hours of receipt and will endeavour to redress it within one (1) month from the date of receipt, in line with applicable e-commerce requirements.

27. Governing law and jurisdiction

These Terms and any dispute arising out of or in connection with them are governed by the laws of India. Subject to Section 22, the courts at Delhi shall have jurisdiction.

Nothing in this section affects your right as a consumer to approach the District, State or National Consumer Disputes Redressal Commission having jurisdiction under the Consumer Protection Act, 2019, including a commission within whose jurisdiction you ordinarily reside or personally work for gain.

28. Contact

Synthria Technologies Private Limited (brand: Innaide)
E-16/1686, SF A.S. Road, Bapa Nagar, Karol Bagh, New Delhi, Delhi – 110005
info@innaide.com
innaide.in | innaide.com