Innaide Shipping Policy

This Shipping Policy explains how we process, dispatch and deliver orders placed on innaide.in and innaide.com. It forms part of, and should be read together with, our Terms of Service, our Pre-Order Terms and our Refund, Return & Replacement Policy.

1. Who we are

Innaide is the consumer brand of Synthria Technologies Private Limited.

Registered office: E-16/1686, SF A.S. Road, Bapa Nagar, Karol Bagh, New Delhi, Central Delhi, Delhi, India – 110005
CIN: U62099DL2024PTC427267
GSTIN: 07ABMCS8325A1ZC
Customer support: info@innaide.com
Support phone: +91 98102 58910
Support hours: Monday to Friday, 12:00 to 18:00 IST
Websites: innaide.in and innaide.com

In this policy, "Innaide", "we", "us" and "our" mean Synthria Technologies Private Limited, and "you" means the customer placing an order.

2. Where we ship

We currently sell and ship across India. We do not accept orders for delivery outside India, and we do not ship to addresses outside India.

3. Meaning of "business day"

In this policy, a business day means a day other than a Sunday or a gazetted holiday applicable in Delhi, India.

4. Orders are shipped only after they are accepted

Payment alone does not create a binding contract of sale. As set out in our Terms of Service, an order is accepted by us only when we confirm the order and issue you an order number. We begin processing and dispatch only after an order has been accepted in this way.

If we are unable to accept an order after receiving payment, we will inform you and refund the amount received, in accordance with our Refund, Return & Replacement Policy and applicable law.

5. Dispatch location and logistics partner

Orders are generally dispatched from Delhi, India.

Deliveries are fulfilled through our logistics partner, Shiprocket, which may in turn use third-party courier networks. Where dispatch or tracking details are made available to us by our logistics partner, we will share them with you at the email address registered on your account.

6. Processing and delivery timelines (regular orders)

For regular (non-pre-order) purchases:

These timelines are estimates only. They are not guaranteed delivery dates unless we expressly state otherwise in writing for a specific order. Actual delivery times may vary depending on your delivery location, courier operations, weather, public holidays, regulatory restrictions and other factors that may be outside our reasonable control.

Timelines for pre-orders are different and are set out in Section 12 below and in our Pre-Order Terms.

7. Shipping methods

We currently offer standard shipping only. Express, priority, same-day and scheduled delivery options are not available at this time.

8. Shipping charges

Regular orders

• Purchase value above ₹1,500: shipping is free.
• Purchase value of ₹1,500 or below: shipping charges are calculated and displayed to you at checkout before you make payment.

Pre-orders

For the current pre-order process, Innaide bears the shipping charges. You do not pay a separate shipping charge on a pre-order.

Additional charges may apply for re-delivery in the circumstances described in Sections 13 and 14 below, to the extent permitted by law.

9. Delivery delays

If a shipment is delayed beyond the estimated delivery timeframe, please contact us at info@innaide.com with your order number.

We will assist you in following up with the courier or logistics provider and in working towards a resolution. Because courier and logistics delays may be outside our reasonable control, a delay by itself does not automatically entitle you to a refund or a replacement. This does not affect any rights you may have under applicable Indian consumer protection law.

10. Lost shipments

If a shipment appears to have been lost in transit:

1. Contact us at info@innaide.com with your order number and the details of the shipment.
2. We will raise the matter with the courier or logistics provider and investigate.
3. If the shipment is confirmed as lost, you may choose either a replacement or a refund of the amount you paid for the affected item.

Refunds are processed as described in our Refund, Return & Replacement Policy. Nothing in this section limits your statutory rights.

11. Damaged, wrong or incomplete shipments

Visible damage at the time of delivery. If the package appears visibly damaged when it is delivered, you must refuse delivery where it is reasonably possible for you to do so, and then contact us at info@innaide.com. If you would prefer a replacement rather than a refund, please tell us this specifically when you contact us.

Damage discovered after delivery. If you discover damage after delivery, you must report it to us within 72 hours of delivery and provide photographs or other evidence of the damage. We will assess and verify the claim, and if the damage is confirmed we will replace the product.

Wrong product, wrong size or incomplete order. If you receive the wrong product, the wrong size or an incomplete order, you must report this to us within 72 hours of delivery at info@innaide.com. We may ask for photographs, order details, packaging information or similar evidence. If the issue is confirmed, the remedy is a replacement.

Full details, including what to include in your email, are set out in our Refund, Return & Replacement Policy.

12. Pre-order shipping

Pre-orders are governed by our Pre-Order Terms. In summary, for the current Innaide Lift Smart Shorts pre-order cycle:

• The product is currently expected to be ready for dispatch in January 2027. This is an estimate and not a guaranteed delivery date.
• When the product is ready, we will contact you by phone to confirm your order and request the remaining balance, with up to three attempts over five days, followed by an email if we cannot reach you.
• You have 7 days from that contact to complete the remaining payment.
• Once the remaining payment is received, we will ship the product within 7 business days.
• Innaide bears the shipping charges on pre-orders.

After dispatch, the estimated delivery period in Section 6 (up to 7 business days after dispatch) applies.

13. Incorrect or incomplete delivery addresses

You are responsible for providing accurate and complete delivery information, including your address, PIN code and contact number, and for keeping this information current on your account.

If an order cannot be delivered because the address or contact information you supplied was incorrect or incomplete, we may contact you to discuss next steps. Additional shipping or re-delivery charges may apply where permitted by law and where the failed delivery is attributable to incorrect or incomplete information supplied by you.

14. Refused or uncollected shipments

If you refuse delivery or fail to accept or collect a shipment without a valid reason:

• We may contact you regarding the shipment.
• Re-delivery may be arranged where it is possible to do so.
• Additional shipping or re-delivery charges may apply, to the extent permitted by law.
• Any refund will be handled in accordance with our Refund, Return & Replacement Policy and applicable law.

This section does not apply where you refuse delivery of a visibly damaged package as described in Section 11, or where you are otherwise entitled to refuse delivery.

15. How to contact us about a shipment

All shipping and delivery queries and complaints must be raised by email at info@innaide.com. This is our official customer support channel.

Please include, where applicable:

• your order number
• the name on the order and your registered email address
• a description of the issue
• photographs or videos, where relevant

16. Your statutory rights

Nothing in this Shipping Policy is intended to exclude, restrict or limit any right or remedy available to you under the Consumer Protection Act, 2019, the rules made under it, or any other applicable Indian law that cannot lawfully be excluded, restricted or limited. Where any provision of this policy conflicts with such a right, that right prevails.

17. Grievance redressal

If you are not satisfied with the resolution of a shipping issue, you may escalate the matter to our Grievance Officer.

Grievance Officer: Vishva Raj
Designation: Founder/CEO
Email: info@innaide.com
Phone: +91 98102 58910 (Monday to Friday, 12:00 to 18:00 IST)
Address: E-16/1686, SF A.S. Road, Bapa Nagar, Karol Bagh, New Delhi, Delhi – 110005

We will acknowledge a complaint received by the Grievance Officer within forty-eight (48) hours of receipt and will endeavour to redress it within one (1) month from the date of receipt, in line with applicable e-commerce requirements.

18. Changes to this policy

We may update this Shipping Policy from time to time. Updated versions will be posted on innaide.in and innaide.com and will be shared by email with users who have purchased a product from us. Updated terms will not be applied to a user whose relevant order or pre-order has already been refunded. Nothing in this section operates to exclude any obligation imposed on us by applicable Indian law.

19. Governing law and jurisdiction

This Shipping Policy is governed by the laws of India. Subject to Section 16 and to any mandatory statutory forum available to you as a consumer, the courts at Delhi shall have jurisdiction over disputes arising out of or in connection with this policy.

20. Contact

Synthria Technologies Private Limited (brand: Innaide)
E-16/1686, SF A.S. Road, Bapa Nagar, Karol Bagh, New Delhi, Delhi – 110005
info@innaide.com | +91 98102 58910
Support hours: Monday to Friday, 12:00 to 18:00 IST